Refund policy
We want you to love what you wear.
Every UrbanFold tee is printed just for you after your order is placed. Because of this made-to-order process, we can't accept refunds or returns for reasons like changing your mind, ordering the wrong size, or simply deciding the design isn't for you.
That's why we strongly recommend checking the size chart before placing your order.
Eligible for a Refund or Replacement
We'll happily replace or refund your order if:
- Your product arrives damaged.
- You receive the wrong item.
- The print has a manufacturing defect.
- The product is significantly different from what you ordered.
If any of these happen, contact us within 7 days of receiving your order.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product
This helps us resolve your request much faster.
Cases We Can't Refund
Unfortunately, we cannot offer refunds or exchanges for:
- Incorrect size selected by the customer
- Change of mind after purchase
- Minor color differences caused by screen settings
- Normal wear and tear after use
- Damage caused by improper washing or handling
Refund Process
Once your request is approved:
- Refunds will be processed to your original payment method.
- Processing time may take 5-10 business days, depending on your bank or payment provider.
If a replacement is more appropriate, we'll ship it at no additional cost.
Order Cancellation
Orders can only be cancelled before production begins.
Once your tee enters production, cancellation is no longer possible because it has been printed specifically for you.
Need Help?
Questions are welcome.
Reach out to us anytime at:
urbanfold23@gmail.com
We'll always try to find the fairest solution.
One last thing.
We don't mass-produce. We print with purpose. That means every order is made especially for you, and every genuine issue deserves a genuine solution.